Flight Terms

In purchasing a Gift Voucher, Flight Ticket or Flexi Ticket you will be agreeing to the Skyway Balloon Terms & Conditions.

Important points to note:

  • Gift Vouchers are valid until the expiry date displayed on the voucher and are NON-REFUNDABLE. A cooling off period of 14 days from purchase applies to all gift vouchers only.
  • Flight Tickets are valid for 12 months only and are NON-REFUNDABLE.
  • Valid Flexi Vouchers only can be refunded less a small administration fee (where applicable).
  • Ballooning is weather dependant so from time to time flights may have to be cancelled to ensure passenger safety. Should your flight be cancelled, simply call our Reservations Office to reschedule your flight date.
  • Ballooning is not suitable for people with significant knee, hip or back problems, pregnant ladies, people with disabilities that prevent them from standing for one hour and people recovering from operations.
  • Failure to arrive for your flight or cancellation within 72 hours of your flight time will result in the forfeit of the full cost of your flight. No refunds or rescheduling will be allowed.
  • No changes to booking date can be made within 72 hours of your scheduled flight date.

To read the full Skyway Balloon Terms and Conditions please click here